read more I have had the original iTero, a Trios 3, and a Carestream CS3600. A staff member broke the lens on the Trios and while waiting 3 weeks for an RMA to send it to Poland for six weeks to get it repaired, Carestream was sniffing around and suggested tha. I have had the original iTero, a Trios 3, and a Carestream CS3600. But even with making the mistake, I feel like they have programs and support set up to point me in the right direction. If I were to do this again, I would skip the headache of trying to save a little bit of money and purchase it through CAD-Ray. The scanner is great but combine that with their tech support and I feel like I'm set up for success. Now all of my questions getting answered, their response time is amazing and their understanding of the machine is by far better then the Nobel reps. They explained that this happens, they would love to help me but asked that I purchase the service package. I asked him over the phone how to do a few things and his response was to call CAD-Ray. Long story short, the sales rep had no clue what he was doing and put very little effort in to helping me once the purchase was complete.

I asked the rep directly and he assured me again that everything would be great and he would come do an in-depth training with me. I was concerned about the learning curve and wanted to be sure that I would have tech support. Before purchasing he and I both talked to the Nobel sales rep who assured me that everything would transfer over just fine.

I purchased a medit i500 scanner from my lap, they wanted to use it for courses which aren't happening now so he didn't want to be sitting with this expensive piece of technology sitting around. read more I have strong feelings about how great CAD-Ray has been. I purchased a medit i500 scanner from my lap, they wanted to use it for courses which aren't happening now so he didn't want to be sitting with this expensive piece of technology sitting aroun. I have strong feelings about how great CAD-Ray has been.

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